Sıkça Sorulan Sorular

LeBloq

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Sıkça Sorulan Sorular

Bize Ulaşın

Acil yardım gerektiren bir sorununuz veya sorunuz varsa, aşağıdaki WhatsApp düğmesine tıklayarak Müşteri Hizmetleri temsilcisiyle canlı sohbet edebilirsiniz.

İletişim

Hakkımızda

🎨Kişiselleştirmeler

Dilediğim rengi nasıl seçebilirim?

Renk seçimi doğrudan ürün sayfası üzerinden yapılıyor. Sunduğumuz paletten size en yakın tonu seçmeniz yeterli — siparişiniz seçtiğiniz renkle üretilir. Paletteki seçeneklerin dışında özel bir tona ihtiyaç duyuyorsanız, istediğiniz RAL kodunu bizimle paylaşın; size özel üretelim.

Ürün ölçülerini veya formunu değiştirebilir miyim?

Evet. LeBloq ürünleri, yaşam alanınıza göre şekillenebilir. Boyut, oran ve form üzerinde değişiklik yapmak için bize ulaşmanız yeterli — birlikte en doğru versiyonu tasarlayalım.

Kişiselleştirme süreci nasıl ilerliyor?

Önce sizi dinliyoruz. Fikirlerinizi netleştirdikten sonra, ürünün mekânınızdaki 3D görselini sizinle paylaşıyoruz. Onayınızı aldıktan sonra üretim başlıyor — tamamen size özel, sıfırdan.

🛍️ Alışveriş Bilgileri

Ürünü nasıl bulabilirim?

Aradığınız ürünü web sitemizdeki arama alanını kullanarak veya kategoriler üzerinden gezerek kolayca bulabilirsiniz. Ürün sayfalarında detaylı açıklama ve görseller yer almaktadır.

Ürünleri favorilerime ekleyebilir miyim?

Evet. Beğendiğiniz ürünleri favorilerinize ekleyerek daha sonra kolayca ulaşabilirsiniz. Favori listeniz hesabınıza bağlı olarak saklanır.

Bir ürünün stokta olup olmadığını nasıl anlarım?

Ürün stok durumu, ilgili ürün sayfasında açıkça belirtilmektedir. Stokta olmayan ürünler için “Tükendi” ibaresi yer alır.

Üye olmadan alışveriş yapabilir miyim?

Evet. LeBloq’ta üye olmadan da güvenle alışveriş yapabilirsiniz. Ancak üye olarak siparişlerinizi daha kolay takip edebilirsiniz.

Fiziksel mağazanız var mı?

LeBloq ürünleri dönemsel seçili mağaza ve iş birliklerinde sergilenebilmektedir. Güncel gelişmeler için sosyal medya hesaplarımızı takip edebilirsiniz.

💳 Ödeme Bilgileri

Hangi ödeme yöntemlerini kabul ediyorsunuz?

Kredi ve banka kartlarıyla güvenli ödeme yapabilirsiniz. Ödeme altyapımız, PCI-DSS standartlarına uygundur.

Ödeme bilgilerim güvende mi?

Evet. Tüm ödeme işlemleri SSL sertifikası ile şifrelenerek gerçekleştirilir. Kart bilgileriniz kesinlikle sistemimizde saklanmaz. Tüm ödeme süreçleri, PayTR güvenli ödeme altyapısı üzerinden şifrelenmiş olarak gerçekleştirilmektedir.

İndirim kodu kullanabilir miyim?

Varsa, indirim kodunuzu ödeme sayfasında ilgili alana girerek kullanabilirsiniz. Her kampanyanın kendi kullanım koşulları bulunmaktadır.

Ödeme işlemi başarısız olursa ne yapmalıyım?

Ödeme başarısız olursa bankanızla iletişime geçebilir veya farklı bir ödeme yöntemi deneyebilirsiniz. Sorun devam ederse bizimle iletişime geçebilirsiniz.

🚚 Teslimat Bilgileri

Teslimat süresi ne kadardır?

Tüm LeBloq ürünleri (özel üretim ve standart ürünler dahil) 5–10 iş günü içerisinde kargoya verilir.

Kargo sürecini nasıl takip edebilirim?

Siparişiniz kargoya verildiğinde, takip bilgileri e-posta yoluyla tarafınıza iletilir.

Kargo sırasında oluşabilecek sorunlarda ne yapmalıyım?

Tüm gönderimler %100 kargo koruma güvencesi altındadır. LeBloq kaynaklı herhangi bir problemde ürününüz ücretsiz olarak değiştirilir.

Kargo ücreti dahil mi?

Tüm ürünlerimizde teslimat LeBloq ekibi tarafından ücretsiz olarak gerçekleştirilir.

Sipariş & İade

İade politikanız nedir?

Standart ürünlerde, teslimat tarihinden itibaren 30 gün içinde koşulsuz iade hakkı bulunmaktadır.
Kişiye özel üretilen ürünlerde iade kabul edilmemektedir.

Ürünü nasıl iade edebilirim?

İade talebinizi bizimle iletişime geçerek başlatabilirsiniz. Onay sonrasında tüm yönlendirmeler tarafınıza iletilir.

İade süreci ne kadar sürer?

İade edilen ürün tarafımıza ulaştıktan sonra, iade işlemleri 3–5 iş günü içerisinde tamamlanır ve ödeme, kullandığınız ödeme yöntemine göre tarafınıza yansıtılır.

Tasarım & Kullanım

Cam yüzeyler güvenli mi?

Evet. Sehpa koleksiyonlarında kullanılan camlar temperli güvenlik camıdır. Köşeler ise hem güvenlik hem de estetik görünüm için yumuşatılmıştır.

Ürünler sabit mi yoksa modüler şekilde ayrılabiliyor mu?

Birçok LeBloq ürünü modüler bir yaklaşımla tasarlanmıştır. Koleksiyona bağlı olarak modüller birbirinden ayrılabilir, farklı şekillerde konumlandırılabilir veya birlikte kullanılabilir.

Yüzeyler çizilmeye karşı dayanıklı mı?

Ürünlerimizde kullanılan premium lake boya yüzeyler günlük kullanıma uygun dayanıklılığa sahiptir. Uzun ömürlü kullanım için sert ve aşındırıcı temaslardan kaçınılması önerilir.

Aydınlatma Koleksiyonu

Ampul ürünle birlikte geliyor mu?

Evet. Aydınlatma koleksiyonlarımız, kullanıma hazır şekilde ampul ile birlikte gönderilmektedir.

Akıllı ampullerle uyumlu mu?

Evet. Ürünlerimizde standart E27 duy sistemi kullanılmaktadır. Philips Hue dahil olmak üzere E27 uyumlu birçok akıllı ampul ile kullanılabilir.

Ürünler ısınma yapar mı?

Kullanılan LED ampul teknolojileri sayesinde ürünler kontrollü ve güvenli bir kullanım deneyimi sunar.

Özel Tasarımlar

Özel tasarım siparişi nasıl verebilirim?

Özel tasarım siparişi vermek için bizimle iletişime geçmeniz yeterlidir. İhtiyacınızı ve beğendiğiniz tarzı paylaştıktan sonra, size özel tasarım sürecini başlatıyoruz.

Özel tasarım ürünler tamamen bana özel mi hazırlanıyor?

Evet, tüm özel tasarım ürünler sıfırdan ve tamamen sizin taleplerinize göre üretilir. Ölçü, renk ve tasarım detayları size özel olarak planlanır.

Özel tasarım sürecinde onay alıyor musunuz?

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Üretim öncesinde tasarım onayınıza sunulur. Onayınız alınmadan hiçbir üretim adımı başlamaz — tam istediğiniz ürünü elde etmeniz için bu süreç zorunludur.